Tiv2 Responsible Gaming – Play Smart, Stay in Control

Tiv2's Commitment to Responsible Gaming

As a digital entertainment platform operating in Malaysia, tiv2 takes our responsibility towards the well-being of all users seriously. We believe healthy gaming starts with awareness, informed choices and strong self-control.

Tiv2's core mission is to provide a safe, enjoyable and responsible entertainment environment. We do not encourage excessive gambling or spending beyond your means. Every feature, product and communication on tiv2 is designed with user well-being in mind.

We also provide a range of self-control tools that users can access at any time to manage their gaming habits. You don't need to wait until a problem arises to use them — adopt them proactively as part of a healthy gaming routine.

Recognise the Signs of Risky Behaviour

It's important to spot the early warning signs before gaming habits become a serious problem. Here are some indicators to watch out for:

If you recognise one or more of the signs above in yourself or someone you care about, take the first step towards getting support. The earlier you act, the easier it is to get back on track.

How to Set Healthy Time and Budget Limits

One of the most effective responsible gaming practices is setting clear limits before you start playing. tiv2 recommends the following approach:

Budget Limit in MYR

Set a maximum amount in MYR that you are comfortable spending each week or month. This should be money you can afford to lose entirely without affecting essential needs such as rent, food, and bills. Never play with emergency savings or borrowed money.

Play Time Limits

Decide in advance how long each session will be — for example, no more than one to two hours. Set a reminder on your phone and stick to that time limit. Take regular breaks between sessions to give your mind time to recharge.

Balance Principles

Make sure gaming is just one of many recreational activities in your life. Don't let it take over your free time, relationships or physical health. A healthy balance is key to a positive and sustainable entertainment experience.

Self-Control Tools on the tiv2 Platform

Tiv2 offers several self-control options that users can activate through their account settings or by contacting our support team:

• Deposit Limit: You can set daily, weekly or monthly deposit limits in MYR. Once a limit is in place, the tiv2 system will not allow you to exceed that amount within the specified period. Limits can be reduced immediately but require a verification period to increase again.
• Cooling-Off Period: If you feel you need a break from the platform, you can request a temporary cooling-off period. During this time, your account will be inactive and you will not be able to log in or carry out any transactions.
• Self-Exclusion: For users who feel they need to step away from gaming for an extended period, tiv2 supports self-exclusion — you may request to permanently or temporarily close your account for a longer duration. Please contact our support team at [email protected] for assistance with this option.

Minor Protection

Tiv2 takes a firm stance that our platform is strictly for individuals aged 18 and above. We do not permit minors to register for or use any services on the tiv2 platform.

For parents and guardians, we recommend the following steps to keep your children safe:

• Make sure your account password cannot be accessed by children or underage individuals in your household.
• Use parental control software on shared devices to block access to online betting sites.
• Avoid leaving active login sessions on devices that are accessible to children.
• Have open conversations with your children about the risks of gambling and the importance of making responsible financial decisions.

If you become aware that a minor has accessed the tiv2 platform, please contact us immediately so that appropriate action can be taken.

Life Balance & Professional Support

Gaming is part of entertainment, not a solution to life's problems. tiv2 encourages all users to maintain a healthy balance between digital recreational activities and the important aspects of life — family, work, health and relationships.

If you or someone you know is struggling to control their gaming habits, don't hesitate to seek professional help. Talking to someone you trust is an important first step. Counsellors, doctors or psychologists can provide the guidance and support you need.

Remember, seeking help is a sign of strength, not weakness. More people than you might expect have been through the same situation and come out the other side with the right support. tiv2 is always here to help you play in a healthy and responsible way.

For any enquiries about responsible gaming features on tiv2, visit the FAQ page us or contact our support team at: [email protected].