Tiv2 Privacy Policy – Malaysian User Data Protection

1. Information We Collect

Tiv2 collects several categories of information when you register and use our platform. This information is required to provide you with a secure, efficient service that meets your needs.

Account & Personal Information

During registration, we collect your full name, date of birth, national ID or passport number, email address, phone number and residential address. This information is used for identity verification and compliance with Know Your Customer (KYC) procedures.

Device & Browser Information

The tiv2 platform automatically records technical information such as IP address, browser type, operating system, screen resolution and country of access. This data helps us detect suspicious activity and ensure a consistent experience across all devices.

Payment Information in MYR

To process deposits and withdrawals in MYR, we collect registered bank account or eWallet details. We do not store full credit or debit card numbers. All payment information is encrypted and processed through secure channels.

Usage Data & Platform Activity

We record betting history, game preferences, session duration, login frequency, and interactions with platform features. This data is used to analyse usage patterns for service improvement and fraud detection purposes.

2. How We Use Your Information

All information collected by tiv2 is used solely for legitimate and specified purposes. We do not use your data in any way that goes beyond what is stated in this policy.

• Identity verification & KYC: Ensuring all users are eligible individuals who meet the applicable legal requirements.
• Transaction processing: Manage deposits, withdrawals and winnings in MYR accurately and securely.
• Account security: Detecting unauthorised logins, fraudulent activity and attempted security breaches.
• Platform improvements: Understanding how users interact with tiv2 to improve the interface and overall experience.
• Service communications: Sending account-related notifications, transaction updates, terms revisions and important security alerts.
• Legal compliance: Meeting reporting and record-keeping obligations under applicable laws in Malaysia.

Tiv2 will not use your information for third-party marketing without your explicit consent.

3. Cookies & Digital Tracking

Tiv2 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse a website.

We use the following types of cookies:

• Session cookies: Temporary cookies that are deleted when you close your browser. Used to maintain your login status and preferences during an active session.
• Preference cookies: Saving your language, time zone and display preferences so you don't have to reconfigure them each time.
• Analytics cookies: Used internally to understand user navigation patterns and identify areas of the platform that need improvement.
• Security cookies: Helping identify suspicious sessions and protecting accounts from unauthorised access.

You can control or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of the tiv2 platform and your overall experience.

4. Data Retention & Information Security

Tiv2 uses server infrastructure protected with high-level encryption to store all user data. All connections between your device and our platform use SSL/TLS protocols to ensure data in transit cannot be intercepted by unauthorised parties.

Access to users' personal data within the tiv2 organisation is restricted to staff with a legitimate business need only. All personnel with such access are bound by strict confidentiality agreements.

Tiv2 retains user data for as long as an account remains active or as required to fulfil legal obligations, resolve disputes and enforce our agreements. When data is no longer needed, it is securely deleted or anonymised.

While we take every reasonable measure to protect your data, no security system is entirely foolproof. Should a data breach occur that materially affects you, tiv2 will notify you within a reasonable timeframe in accordance with legal requirements.

5. Sharing Information with Third Parties

Tiv2 does not sell, rent or disclose users' personal information to third parties for commercial purposes without your consent. However, there are limited situations where we may share information:

• Payment service providers: To process MYR transactions, the required payment information is shared with approved payment processors and is subject to strict confidentiality agreements.
• Legal requirements: tiv2 may be required to disclose user information to the relevant authorities when ordered by a court or a legitimate law enforcement agency.
• Fraud prevention: In cases involving serious fraud or security threats, information may be shared with relevant industry bodies to protect the integrity of the platform.
• Business transfers: In the event of a merger, acquisition or asset sale, user data may be transferred provided the new recipient complies with this Privacy Policy.

6. User Rights, Policy Changes & How to Contact Us

Your Rights as a tiv2 User

As a registered tiv2 user in Malaysia, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal information we hold in relation to your account.
• Right to rectification: If your information is inaccurate or out of date, you have the right to request a correction through the account centre or by contacting support.
• Right to erasure: You may request the deletion of your account and personal data, subject to record-keeping obligations required by law.
• Right to restrict processing: Under certain circumstances, you may request that we limit how we process your data while any dispute is being resolved.

Changes to This Privacy Policy

Tiv2 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via in-platform notifications or email. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.

Contact Us for Privacy Enquiries

For any enquiries, requests or complaints relating to this Privacy Policy or the processing of your personal data, please contact the tiv2 team via email at: [email protected]. You may also refer to the FAQ page us for more information about the platform.